Q: Are you open now?
A: Yes, the Tankless Web Store is open 24/7.

Q: Can I call now?
A: Sure, please feel free to call anytime, we stand by the phone during regular business hours.
IF for any reason, we miss your call, we will surely call you back at our earliest possible convenience.
Meanwhile, save time and kindly find the answers to your questions in this section, we are always happy to hear from you and will properly address any concern not mentioned herein.

Q: Where are you located? Can I come and pick it up
A: Just like the name indicates it, this is a WEB Store allowing consumers to save time and freely shop herein online.
With our ample product inventories throughout our warehouses in California, Pennsylvania, Florida, Texas, British Columbia and Puerto Rico, we can promise you fast and efficient shipping times from your order date to your doorstep, no matter which corner of North America you may call home.
We operate nationwide 24/7 on the Web, you can shop anytime on our website from the comfort of your home!
We do NOT have neither a point of sale’s marketplace nor a open front store for the general public to walk by.
70% of shopping are being made nowadays online saving both time to consumers and suppliers.
Fret NOT, Shop herein with Confidence, we are PayPal Friendly !
We ship the very same day of your purchase and you will surely get your tankless hot water heater within 24-48 hours.

Q: What is a Tankless Water Heater?
A: A tankless water heater is a water heater that heats water without the use of a tank.
The water is instead heated on demand as it flows through a heat exchanger.
Most newer homes are being built with tankless water heaters for their efficiency and ability to heat non-stop water.
Because a tankless water heater heats the water as it flows, you can have a never ending supply of hot water.
This is especially great for large families, apartment buildings, living communities or anywhere else that has a great demand for continuous hot water.
Now while on the road, the entire family will have a chance to take a hot shower without the fear of running out of hot water.

Q: Can I really save on my water heating costs using a tankless water heater?
A: Yes. It is possible to save up to 45%-60% on your water heating costs.

Q: If a tankless water heater doesn’t have a tank, how does it make hot water?
A: The tankless water heater heats water as it flows through the tubing in the heat exchanger inside the heater.
When you open a faucet or turn on the shower, a sensor detects water flow and turns on the burner which heats the water.

With traditional tank type water heaters, you have hot water until the hot water tank’s supply is depleted, then you must wait for the storage tank of cold water to re-heat before you again have hot water.
The time it takes for hot water to arrive at the tap is really on-demand, as soon as you the faucet is turned on, delivering : instant, unlimited, efficient, continuous and cost effective supply of HOT water.
The best thing about the hot water that comes from a tankless model is that you will receive an endless supply of hot water for as long as you open a faucet.

Q: Can I adjust the water temperature?
A: Yes. Some models have temperature control knobs or buttons on the front, allowing you to adjust the amount of heating required for your situation or to adjust to a specific temperature. Others are controlled by water flow, and water temperature can be adjusted by adjusting the flow through the heater.

Q: Does your tankless water heater needs venting?
A: The electrical water heaters do not require venting of any kind.

Q: Do your tankless water heaters require pressure relief valve?
A: Under normal conditions, our tankless water heaters do not require any sort of pressure relief valve.

Q: How do your water heaters compare to other models from other manufacturers?
A: This technology is reliable as these heaters have been well developed and tested in all climates for long periods by millions of homeowners in Europe, Asia and here in the USA.
Our tankless water heaters are manufactured with the highest quality standards and put through rigorous testing and quality control.
Before packaging and shipment to our warehouse here in the USA, all of our units have passed several quality control test procedures.

Q: What does the DP designation stand for?
A: The DP stands for Digital Panel, there is a small LCD screen on the front cover of the unit that will display the outlet temperature.

Q: What is GPM?
A: Tankless water heater manufacturers size their heaters via GPM specifications which stands for Gallons Per Minute.
Often this is also included with fine print about the temperature rise.
If your groundwater is 45 degrees, and the temperature rise is 45 degrees at 3.2 GPM.

What this means is that the output temperature of the water coming from the heater will be 90 degrees at a maximum flow of 3.2 Gallons Per minute.

Tank type heaters are sold as total gallons held in reserve in the tank. For example, a typical tank type heater may hold forty gallons of water.

Comparing a 3.2 GPM tankless water heater to a forty gallon tank type heater is possible.
For example, if a tankless unit produces hot water at 3.2 gallons per minute, this rate of flow will run a 40 gallon tank type heater out of water in only ten minutes.
Our 3.2 GPM (at 45F degree rise) tankless heater will still be making hot water long after the 40 gallon tank heater has ran out!

Q: What size is the Flue pipe on the power natural gas and propane units and do they come with a through the wall kit?
A: The vent pipe for the gas tankless units is 4 inches.
All units come with a stainless steel chimney adapter piece.

Q: Are your tankless water heater modulate based on incoming water temperature?
A: The only powered unit that is self regulating is the 16L ETL available in NG and LP.
The temperature increase is based on the flow rate of the water, the temperature of the incoming water, and the gas flow setting.
To increase the water temp you must reduce the flow rate.

Q: Are these tankless units drainable when not in use in the winter?
A: Yes, these units are drain-able for during winter time.

Q: How can I get some discounts?
A: We have ongoing discounts for bulk orders : purchasing 3, 5, 10 Units at the same time.

Due to the incredible low cost of our Tankless Hot Water Heaters and the overwhelming demand, we currently do not offer any discount on purchase of a single unit.
However we’ll match and beat any competitor written quote, GUARANTEED!
Price match will be done IF free shipping is being offered by the competitor.

Once in a while, on top of our low prices, we do offer blowout sale discounts for special occasions.
Please keep on checking on upcoming limited time special hot offers.
Subscribe now for the most recent great updates and never miss again freebies on Tankless Water Heater products and services!

Q: How do you accept payments?
A: We accept ALL forms of payment via PayPal, you do NOT have to have a PayPal account, you can pay with Credit Card, Debit Card, Prepaid Card or Check.
PayPal is a well known safe third party payment processor that secure online transactions for buyers and sellers.

Q: Will I be charged a PayPal fee?
A: No, we pay the fee for our buyers.

Q: Can I call and have you process my credit card over the phone?
A: Sorry, it is against our company policies to accept phone payment.
To the discretion of our clients, we let them process their payment themselves using credit, debit, prepaid card or check without having to reveal any information over the phone.
Paypal will generate and send you a payment receipt confirmation as soon as you complete your purchase.

Q: How long does the shipping process takes and when I expect the package if I purchase one today?
A: With our ample product inventories throughout our warehouses in California, Pennsylvania, Florida, Texas, British Columbia and Puerto Rico, we can promise you fast and efficient shipping times from your order date to your doorstep, no matter which corner of North America you may call home.
Shipping is processed as soon as we get a payment confirmation.
By the end of the day or first thing in the morning (depending on the time of your purchase and our cut off time for shipping), you will get a tracking number generated by the carrier, either FEDEX, UPS or USPS.
Generally, delivery takes anywhere between 48 Hours to 5 business days.

Q: What about installation?
A: The Tankless Water Heater comes with a User’s Manual Guide and will give you access to Video.
Upon receiving your unit, feel free to call customer support and the Technicians will be happy to help you out while installing it, walking you throughout the entire process, step by step until it is done.
The installation is usually easy and fast … less than 10 min.

Q: What is the lifetime of your Tankless Heaters?
A: Tankless water heaters double the life expectancy of traditional water heaters and generally require less maintenance.
If the unit being installed is properly sized to meet the needs of the home or business, and properly maintained, it will supply reliable continuous hot water for many years to come : up to 25 years.
Modern tankless heaters are manufactured with the highest quality standards and put through rigorous testing and quality control.
Before packaging and shipment to our warehouse here in the USA, all of our units have passed several quality control test procedures.

Q: Do you offer any warranty?
A: You are fully covered by a Manufacturer’s 5 Year all parts Warranty.
You have 30 days from the purchase date to register your tankless water heater.
Please note that if you attempt to register your unit after 30 days from the date of purchase, your warranty will not be valid.

Q: What is your return policy?
A: Our tankless water heaters have a 30 day return policy, if you encounter any issue with a purchased unit, we will glad to fix it or issue a full refund.

Q: Why are your prices so low?
A: Being one of the tankless provider pionner and rated as an Industry leader in the field, there is truly no need for us to overcharge consumers, after all the concept behind going tankless isn’t about savings??? so let us get you some GOOD SAVINGS right from the get-go!
We strongly believe in fair pricing, honesty and integrity. Our low prices allow us to sell in volume, the lower the price, the more we sell, we do make profits by mass selling to the public and not by ( ripping off one client at the time doubling or tripling profits margins for nosense).
Remember when it comes to tankless water heaters, you do not have to pay more for it! Why pay more?
When it comes to purchasing a tankless hot water heater, get it from the best in the field!
Go for the best for less, it is as simple as that!!!

Q: NO further question, I am interested into your tankless water heaters.
I would like to move forward and make a purchase now, how do I proceed?

A: Simply click on the BUY NOW button and have a happy shopping spree, we will be sending you a tracking number shortly.
Thank you for your interest into the Tankless Hot Water Heaters Web Store!
We are looking forward to have you as a happy repeat client.